aM
angel M
1 reviews | Active since Feb 2014
08 Aug 2022, 17:41
Thumbs up to Tyrell Kallee for doing a great job - You get 5 stars from me, thumbs down for Miway's power surge excess!!!!
This review is for the way Tyrell Kallee handled my claim, he was very professional and warm even after he listened to me shout about the R4500.00 excess that Miway is impossing on their clients for power surge. I am not happy with that excess, it is too much. Yes my fridge was more than than but what about if my microwave breaks due to power surge, it means i will never claim from insurance. I have requested a callback so we can discuss how i could agree to such terms and condition of an excess higher than my vehicle excess.
But kudus to Tyrell Kallee, thank you for your help in finalizing my claim within 24 working hours after i logged it, i really appreciate it.
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Replies (2)MiWay Insurance's replyOfficial
10 Aug 2022, 08:36This is such an amazing compliment and exactly the kind of feedback we strive for. It makes our heart skip a beat hearing that Tyrell is as enthusiastic about delivering awesome service as he is. We’re so lucky to have him on our team and we’ll be sure to pass your message on to him and give him a pat on the back for a job well done, because at MiWay, we love rewarding great service.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply10 Aug 2022, 08:36
Official
This is such an amazing compliment and exactly the kind of feedback we strive for. It makes our heart skip a beat hearing that Tyrell is as enthusiastic about delivering awesome service as he is. We’re so lucky to have him on our team and we’ll be sure to pass your message on to him and give him a pat on the back for a job well done, because at MiWay, we love rewarding great service.
Best regards,
The MiWay Team
The MiWay Team
aM
angel M's updateReviewer Update
10 Aug 2022, 18:18IS there anyone who will call me to explain why my excess for house content can be R4500.00? Because i only remember agreeing to R500
aM
angel M's update10 Aug 2022, 18:18
Reviewer Update
IS there anyone who will call me to explain why my excess for house content can be R4500.00? Because i only remember agreeing to R500
