Three hours later comes the tow truck , no call from claims from thursday and refusal of carhire

<p>My vehicle had been broken into as an attempted theft last thursday .I called Miway 20:15 pm and the towing company only arrived at 22:30pm . I was told that Miway is closed on Friday the 16th and they would leave a message for the claims to contact me on Saturday morning .I waited till 09:00 am then called myself and spent alot of airtime with no joy from the claims consultant or the manager .I have given all the details they required but just to assist me with carhire or a special deduction was a problem .The admin consultant added carhire on for me but did not explain i cannot use it .Today is Tuesday still no call from Miway , i dont have a vehicle to use as its a non drivable .This is my first claim , all my premuims are up to date why such bad service and why should clients like me be treated this way .The company speak about rewarding their customers , look at me still no claims consultant has contacted me .We have to pay our insurance but its seem they dont need to help me .The team manager told me if the tow truck driver is drunk they cant do nothing because they just a supplier !.what about my life and my 5 year old . You only know the worth of an insurer when it comes to claims stage .</p>