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Marc P

1 reviews | Active since Dec 2012

27 Dec 2023, 10:53

Threatened with legal action for an incident that was settled in August

What an horrific experience. A claim that was settled months ago now has to be confirmed with me , because I might be liable. Liable for what? The lady that phoned me from their legal department could not answer my questions. Poorly trained and EXTREMELY rude staff.

Avoid Miway at all costs. Rather insure with Outsurance - at least their staff are less rude.

Disgusting.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Dec 2023, 10:54
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
MiWay Insurance
MiWay Insurance's reply27 Dec 2023, 10:56
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team