CZ
Collen Z

1 reviews | Active since Oct 2016

30 Sept 2018, 10:33

Thought my vehicle was covered only to find out, Miway's app removed it, now am compelled to search for new insurance

I have been a happy Miway client since 2010, ALL my claims were settled WITHOUT hassles, even after racialised unfortunate incident I defended and stuck with with them because I really didn't believe the email despite the polarised nation we living in. On the 23 August I used for the first time their online services and included my new laptop in my cover, I did that successfully and got a great quotation which I accepted and the following day I received my revised new policy schedule...life continued, so I thought. On the 27 September I received a telesales call from a miway agent enquiring if I do not want to add a vehicle on my cover, I told them my car is already covered by MIway, he told me NOOO you aren't, I referred him to a policy document in my possession, he said he will investigate. He cam eback to me to confirm my car is not covered, I removed my car on the 23 August (same day I added my laptop), I disputed it and referred him again to the policy document that was sent to me and vehemently deny their assertion that I removed my vehicle. So basically I have been driving an uninsured car without my knowledge, I am very dissapointed Miway and thank God that nothing happened since then. Please do something about your online app.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply01 Oct 2018, 08:22
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you and please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

CZ
Collen Z's update05 Oct 2018, 09:17
Reviewer Update
I am glad to report that this was eventually solved, yes it took more than I expected but it was. From the the engagements I am glad that even the agent that assisted me Raoul M also admitted that the mi express has flaws that needed urgent attention and he assured me that it will be taken up with the developers. Warning, to avoid what I went through rather use the "call me back"option to avoid risks that come with mi express until they have fixed the problem. Thank you my way for the excellent service and solution that you offered to my problem. I remain a happy client.
MiWay Insurance
MiWay Insurance's reply05 Oct 2018, 12:44
Official

Thanks for the positive feedback! We are glad that all is sorted now - please be assured that we really appreciate your feedback.

Best regards,
The MiWay Team