1 reviews | Active since Oct 2016
Thought my vehicle was covered only to find out, Miway's app removed it, now am compelled to search for new insurance
I have been a happy Miway client since 2010, ALL my claims were settled WITHOUT hassles, even after racialised unfortunate incident I defended and stuck with with them because I really didn't believe the email despite the polarised nation we living in. On the 23 August I used for the first time their online services and included my new laptop in my cover, I did that successfully and got a great quotation which I accepted and the following day I received my revised new policy schedule...life continued, so I thought. On the 27 September I received a telesales call from a miway agent enquiring if I do not want to add a vehicle on my cover, I told them my car is already covered by MIway, he told me NOOO you aren't, I referred him to a policy document in my possession, he said he will investigate. He cam eback to me to confirm my car is not covered, I removed my car on the 23 August (same day I added my laptop), I disputed it and referred him again to the policy document that was sent to me and vehemently deny their assertion that I removed my vehicle. So basically I have been driving an uninsured car without my knowledge, I am very dissapointed Miway and thank God that nothing happened since then. Please do something about your online app.
Please accept our sincere apology for not getting things right and for any hassles we have caused you and please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right and for any hassles we have caused you and please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
Thanks for the positive feedback! We are glad that all is sorted now - please be assured that we really appreciate your feedback.
Best regards,
The MiWay Team
Thanks for the positive feedback! We are glad that all is sorted now - please be assured that we really appreciate your feedback.
Best regards,
The MiWay Team
