TM
Thapelo M
1 reviews | Active since Sept 2016
08 Sept 2016, 16:52
This is shocking
<p>I am so disappointed it's not funny, I was told MiWay was going to settle my car as it is a write off now they rejected the claim after being with them for almost 3 years and not missing a single premium. I am going to the Onbudsman this is not on. I hope a thousand people see this review and tell a thousand other people.</p>
Helpful (0)
Replies (6)0
Replies (6)
MiWay Insurance's replyOfficial
09 Sept 2016, 08:18Good day Thapelo,
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply09 Sept 2016, 08:18
Official
Good day Thapelo,
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Best regards,
TM
Thapelo M's updateReviewer Update
09 Sept 2016, 13:40Still waiting for someone to call me, but i won't hold my breath chances are no one will get back to me anyway but when I ask for a call back for a new policy or to add an asset on my policy I'll have someone call me in 2 hours max, this is really sad.
TM
Thapelo M's update09 Sept 2016, 13:40
Reviewer Update
Still waiting for someone to call me, but i won't hold my breath chances are no one will get back to me anyway but when I ask for a call back for a new policy or to add an asset on my policy I'll have someone call me in 2 hours max, this is really sad.
MiWay Insurance's replyOfficial
12 Sept 2016, 16:25Dear Thapelo,
Thanks for your comment and for the opportunity given to respond!
We're sorry that you are not happy with the outcome of your claim, our disputes team has addressed your concerns with you in more detail and will keep you updated regarding the progress of your dispute. Please feel free to be in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply12 Sept 2016, 16:25
Official
Dear Thapelo,
Thanks for your comment and for the opportunity given to respond!
We're sorry that you are not happy with the outcome of your claim, our disputes team has addressed your concerns with you in more detail and will keep you updated regarding the progress of your dispute. Please feel free to be in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
TM
Thapelo M's updateReviewer Update
12 Sept 2016, 16:29No one has called me to address me with feedback or anything of that sort, can you kindly gather your facts before giving incorrect feedback to your clients. I NEED someone to call me ASAP and tell me what is going to happen with my dispute.
TM
Thapelo M's update12 Sept 2016, 16:29
Reviewer Update
No one has called me to address me with feedback or anything of that sort, can you kindly gather your facts before giving incorrect feedback to your clients. I NEED someone to call me ASAP and tell me what is going to happen with my dispute.
MiWay Insurance's replyOfficial
13 Sept 2016, 13:08We hear you and we understand your frustrations, please be assured of our commitment to get this matter sorted ASAP! Our Dispute's team is busy with your claim and as soon as they have feedback, someone will call you. Your patience in this matter will be highly appreciated - chat soon.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply13 Sept 2016, 13:08
Official
We hear you and we understand your frustrations, please be assured of our commitment to get this matter sorted ASAP! Our Dispute's team is busy with your claim and as soon as they have feedback, someone will call you. Your patience in this matter will be highly appreciated - chat soon.
Best regards,
The MiWay Team
Best regards,
TM
Thapelo M's updateReviewer Update
13 Sept 2016, 13:28As I wait.
TM
Thapelo M's update13 Sept 2016, 13:28
Reviewer Update
As I wait.