JN
Jerome N

1 reviews | Active since Jun 2021

26 Jun 2021, 11:39

This Insurance company is useless

I am not happy with the poor service from this company. It's been three months since I've been calling the and asking for a debit order to be changed to last day of the month and I've been taken from piller to post and told different stories. The following has been happening:

When I requested a change I was changed a pro-rata premium from 1046 to about 1325 and the following months after that different premium was deducted based on the changed date which is 1125 and better yet Myway is still deducting on the same date that I requested that it get changed and that has-been 2 months on the raw.

This company doesn't respect customers and they are very quick to take what they believe you should be paying and yet can't changed a simple changed on the collection date. Last month I had no money in my account and I deposited 2k in order to pay something else and then it was taken by my way and I could not be able to pay what I wanted to pay because my money was taken in fact I was ******, same thing this month I feel like this company is taking me for a ride and I will never recommend Myway to my friend and family it's totally unacceptable no respect at all. And then Christo whoever he is, he then tells me that the reviews on Hello Peter for Myway are actually good because all the clients are happy so if they are that good why and I being taken for a ride?

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Jun 2021, 12:38
Official
We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through. 

 Best regards,
 The MiWay Team
 
JN
Jerome N's update26 Jun 2021, 13:05
Reviewer Update
You guys think all this I'm sorry, I'm sorry helps.... The point is why ain't you listening to me as a client.... I work hard for my money and I therefore demand respect. Why would you changed me a pro-rata for a changed date and yet you still deduct from the old date. You guys are actually pathetic.

I said I want all my recordings..... I request change from the first month where I changed employment and nothing since 3 months ago has been done write. But when it comes to taking money you very good but can't changed the date..... And the liver to tell me that it's a system issue. That's not my problem. Fix this up now while I shop for another insurance that can't actually treat me like a human being