TM
Thato M
1 reviews | Active since Oct 2024
13 Mar 2025, 09:22
Third party who could have been a possible client.
I've heard nothing but positive things about Miway, which led me to consider changing my car insurance, but after learning how they handled my claim as a third party, I'm rethinking this decision because the person who bumped into me (a Miway client) is just as frustrated as I am now. It's been almost three months since I filed my claim, and I'm wondering if Miway only prioritizes claims when their client's car is damaged, but they will tell you that first come, first served when their client has damaged the other person's car. My claim has been in for authorization for weeks now. I am hoping my car will get fixed soon, what breaks my heart is that my car is not even 6 months old.
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Replies (2)
MiWay Insurance's replyOfficial
13 Mar 2025, 09:23It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply13 Mar 2025, 09:23
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TM
Thato M's updateReviewer Update
27 Mar 2025, 09:22 Following this review, Miway called and emailed me to let me know that my matter was being handled. This gave me some hope, but they then stopped communication. It was I who had to follow up all the time. We are already approaching April after this complaint was filed in January. Prices have increased, and the quotes I sent are no longer valid. Like everyone else, I want to give Miway a lot of praise, but I suppose that's because I'm not one of their clients. The poor woman (a Miway client) has taken great initiative to see that my car gets fixed, yet she shares my disappointment. One day, I hope, my car will be fixed.
TM
Thato M's update27 Mar 2025, 09:22
Reviewer Update
Following this review, Miway called and emailed me to let me know that my matter was being handled. This gave me some hope, but they then stopped communication. It was I who had to follow up all the time. We are already approaching April after this complaint was filed in January. Prices have increased, and the quotes I sent are no longer valid. Like everyone else, I want to give Miway a lot of praise, but I suppose that's because I'm not one of their clients. The poor woman (a Miway client) has taken great initiative to see that my car gets fixed, yet she shares my disappointment. One day, I hope, my car will be fixed.