THIRD-PARTY CLAIMANTS BEWARE!

We were involved in an incident where a MiWay client caused damage to our vehicle. Fortunately, the entire incident was captured on security cameras, and MiWay’s client reluctantly admitted liability.

Despite submitting all the required documentation almost TWO MONTHS AGO, the claim has yet to be resolved.

After numerous follow-ups and failed attempts to get a response, I finally received a vague update from the assigned Legal Advisor stating that they “still need to confirm the merits with their client.” This is baffling, considering the client already admitted fault and the incident was clearly recorded.

Is it not standard procedure for MiWay to verify the merits before logging a claim?

To date, I have received no clear explanation for the delay, and my repeated requests for proper updates have been ignored. The lack of communication and courtesy from MiWay has been both frustrating and disappointing.

If this is how MiWay treats third parties, I shudder to think how they treat their own clients. I am thankful that I am not a MiWay client—and never will be. I cannot, in good conscience, recommend this company to anyone.

Same old cliché, but true in this case: if I could give 0 stars, I would.