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Bruce N

1 reviews | Active since Sept 2009

02 May 2017, 10:25

Third party claim takes months to re-emburse excess

<p>My insurers signed and returned release note to Miway on the 24th of March and have still not yet been paid- My excess in turn has not been re-embursed. When i call Miway I am told to e-mail the person dealing with my claim- no responce. The many phone calls I have made to Miway go unanswered.</p> <p>The accident in question happened June 2016. Can someone please finilise this.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply02 May 2017, 11:40
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 May 2017, 15:47
Official

Thanks for the note Bruce, and the opportunity given to respond.

Suzan has since been in touch to discuss your concerns, and she explained what to expect moving forward! Please give her a call if you need anything else.


Kind regards,
The MiWay Team