Third Party Claim poorly handled C899491

I am typing this with so much disappointment as to how I was treated by a Miway agent (Chantelle Van Breda) in the legal department against a claim with a Miway client.

October 22nd 2017 I was on a red robot on and a few seconds later I bang sound hit me, a car had bumped into me. There were four cars involved and the guy that caused the accident happened to be a Miway client he was polite and advised how he would claim with his insurance.

We opened a case and logged the claim with Miway I sent the required documents as asked by a Miway agent.

My problem here si how the agent who was dealing with my claim how rude she was, firstly it took her 2 days to reply to mails, and when I called she would get so impatient when I ask her questions and tell me how she is not dealing with just my claim. and the only time she would actually take my calls would be after 6PM.

this took about 2 and a half months for Miway to release payment to fix my car. in the two months I was driving a car that was damaged my boot did not close and in that my phones were ****** from my boot that was not closing because of the accident. when finally the release of funds was approved to fix my car it so happens your miway client does not have excess to pay so it delayed the whole process again as we had to wait for your client to pay excess so funds could be paid out.

later your client spoke to you guys negotiating the excess to be deducted from the funds to fix my car. This was in December. It is January now and i am still trying to get your client to pay as per the letter Miway sent to me advising their client would pay but still hasn't paid.

I called Miway and the rudely Chantal told me how MIWAY CANNOT FORCE THEIR CLIENT TO PAY.

This is the same client Miway confirmed he would pay.

My car is still with the panel beaters because it has the outstanding amount to be paid by your client and guess what now? he doesn't reply to my calls nor mails.

Your legal department told me how they cant talk to the client to pay whereas they advised their client would pay

This is a third party claim but the fact that your client wronged me and should be paying for it you should treat me with respect and the Chantal agent must learn how to talk to clients and not upset clients over the phone.