LG
Luzuko G

1 reviews | Active since Sept 2020

07 Sept 2020, 16:50

Third Party Claim poorly handled

*** Legal Adviser - Keneilwe Adams

On the 25th of Aug 2020 i went to a local garage and parked my car at the parking lot outside, i went inside the garage. when i came back my car was damage on the LHS bumper plus my LHS headlight was damage. Miway client was waiting for me outside and explained that while he was trying to park he accidentally pushed accelarater not breaks and hit my car.

it took miway a day to process and approve their clients claim as for me they are delaying and rude. i have submitted all the required documents but their aim is to annoy me with their delay tactics. Their client is driving a fixed car this day while he is the one who knocked a parked car i am still busy chasing them up and down.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Sept 2020, 17:02
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can get things sorted for you.  Best regards,The MiWay Team

Best regards,

LG
Luzuko G's update11 Sept 2020, 16:11
Reviewer Update
got a response from Miway today telling me that the qoute provided in not realistic according to their accessor but funny enough some of the details for their report are not for my car and my car is a 2019 model not a 2009 model and the insured client name is wrong. the colour of my car, incident date. 80% of the details for that report are not for my car.

my way is very unprofessional from this date i decide to cancel all my covers with the company.