THIRD PARTY CLAIM NOT BEING ATTENDED TO AND HAS BEEN DELAYED FOR WEEKS NOW

My name is Lesedi Ingrid Shilakwe, I.D. No. ***. I was involved in an accident with Miranda Barbierato, I.D. No. ***. She was driving a blue Mercedes Benz - C240, Number Plate: NFY155GP. We were driving on the M1 south just before the St. Andrews offramp in Parktown, Johannesburg. I was driving my Mazda 3, 2018, HP60CTGP. Miranda drove into my lane and bumped my car on the passenger side. I was driving with my 3 children in the car when the incident happened. I called the Metro Police to get a police report. We got a case number, 2022/01/0244. I then made a claim with Miway as this is Miranda's insurance. Miranda assured me that her insurance will indeed fix my car. I am claiming as a third party. The claim documents were sent to them on the 04 February 2022. I have since being making follow up with them to claim from them for the accident. However, their client's car was fixed and they are stalling instead of fixing my car. Each time I call for a follow up they keep telling me that my claim is with their assessors. The lady that bumped my car got her car fixed. I need my car to be fixed as their client bumped me. it seems as if they are not taking my claim serious. My claim is with Zanele Tiba and each time I have spoken to her, she promises me to escalate the matter to her manager Prineesha and they never return back to me. I use my airtime to constantly call in or send e-mails.