Third Party Claim dragging deliberately

I have been trying to conclude my third party claim with you guys and I have to say that i hasnt been pleasurable dealing with you and I must say I am very happy i'm not insured with you guys and I would never wake and decide let me try Miway , aweful people you are. Your client paid the excess for the claim and your consultant R Pillay said youll get back to me in 5 working days and now it the 6th business day. I also want to have my vehicle fix can you guy please pay me out .. sies maan'