third party claim delayed

<p>I have submitted all the documents to miway regarding my third part claim and I contacted them several times they confirmed that all required documents has been received and they promised to contact me but they never get back to me is this what your clients are paying this is not what I see on TV every day I am so disappointed it's been a month now since your client smash my car I didn't expect this kind of delay penel beaters will be closing for festive and my car will not be fixed I won't be able to travel home to see my family because my car is damaged</p>