Third Party Claim (Claim No:C732032)

<p>On the 9th of May i was involved in an accident with a Miway policy holder, she was on the wrong and agreed fault on the spot and we went to the police station to file a n accident report. All was above board and she gave me her claim number the same day which i used to start the process for my third part claim. On calling Miway i was reffered to the legal department and the gentlemen there promised that all will be sorted within 48hours. i submitted all requested documents by the 11th of May, and to be honest i dont have a clue on what is going on. Half the time i call them i made to hold the line for more than 30mins without any help, was given a contact who will be dealing with the claim and to be honest he knows as much as i do. Its been a month now, i cant drive my car, have been on a hired car since, and these people dont seem to care at all. Is this because its a thirdy party claim thats why i get this appalling treatment?. I honestly thought Miway was a descent insurance company but not anymore</p>