1 reviews | Active since Nov 2021
Third party claim
On of Miways clients drove into the back of my bakkie causing damage to my vehicle. I went thru the whole process of their 3rd party claim process.
After getting 2 quotes and submitting all documents required, the assessor gave his report which was way less than both panelbeaters. I went to the panelbeater which Miway uses in my area after speaking to the advisor working on my case and had to take of another day to get a quotation from them. Again the repair cost was very high and even the panelbeater said they don't know where they got the prices from.
I spoke to the assessor so he can explain and half the parts was and is still not correct as he disagrees with all 3 panelbeaters. He's second report was a bit more repairs but still not enough to cover.
I couldn't win my point with them as they kept on telling me to speak to a different section in Miway. So I settled for the second report more than a month later.
I now asked them maybe to give me a date more or less when payment will be made as I would like my car to be fixed before year end and new year. I understand the 30 working days completely, but still they can't say when the 30 working days started so I can calculate more or less when to book in my car.
I spoke to another advisor as she also can't assist me with any dates and says I must wait the complete 30 working days then if payment is not yet made I can only ask what is going on.
So then Miway will give me more stories on payment. It seems that they are making excuses to delay payment as the can't give me a time frame. I can wait 30 working days. But when did it start on their system.
Even the manager has been copied in all mails. He does not even respond. I have to call in and get the same answer every time. No one at Miway can give me a date more or less.
I think this is really bad service as they do want to pay out the panelbeater quotes and I must cover the short fall. Even after going to their preferred repairer.
They get pricing from different companies on all parts. Where the panelbeater gets pricing from the oem.
I must drive around and hope to get those parts at my cost. At the assessors pricing.
This is very selfish of Miway. Bit I know now they don't want to pay full damage even after their client drove straight into my rear end.
Poor service if your not a Miway client probably. Why must they help you if they don't get money from you.
The MiWay Team
The MiWay Team
I asked them so nicely if they could maybe speed up the payment process on my third party claim so I can still fix my car this year as prices will go up next year. They seem to be waiting exactly for that 30th business day to make payment.
They said they aim to help quickly but they just seem to be spiteful and has no manners when speaking to you after you have logged a claim. They know they have this situation in their control. After me making a Hello Peter review, they will take as long as possible to make payment as the manager even said, and I quote as we can get the recordings "it's fine you can go and write a complaint every day"
Will never recommend this company to anyone.
I asked them so nicely if they could maybe speed up the payment process on my third party claim so I can still fix my car this year as prices will go up next year. They seem to be waiting exactly for that 30th business day to make payment.
They said they aim to help quickly but they just seem to be spiteful and has no manners when speaking to you after you have logged a claim. They know they have this situation in their control. After me making a Hello Peter review, they will take as long as possible to make payment as the manager even said, and I quote as we can get the recordings "it's fine you can go and write a complaint every day"
Will never recommend this company to anyone.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
I told him this is the only time they make an effort to reply my mails or call me back. Very poor service.
Again I asked if he can maybe just send an mail to the financial department to ask when payment will be loaded and if there is a possibility to just see if they can assist with it this week.
He refuses and said he can not I must wait for the 30 working days period to finish. As per him it is not that long anyway next week will be fine.
I can't believe the service Miway gives. I really hope their own customers does not get this type of service. But from what I can read it seems it goes for everyone.
I told him this is the only time they make an effort to reply my mails or call me back. Very poor service.
Again I asked if he can maybe just send an mail to the financial department to ask when payment will be loaded and if there is a possibility to just see if they can assist with it this week.
He refuses and said he can not I must wait for the 30 working days period to finish. As per him it is not that long anyway next week will be fine.
I can't believe the service Miway gives. I really hope their own customers does not get this type of service. But from what I can read it seems it goes for everyone.
The legal manager decided that this is not necessary and won't send an mail just to ask if it is possible.
Miway really does not care if the wet weather causes more damage due to rust. You must drive around with a damaged car from the 14th of September and hope they will even keep their 30 day promise.
The legal manager decided that this is not necessary and won't send an mail just to ask if it is possible.
Miway really does not care if the wet weather causes more damage due to rust. You must drive around with a damaged car from the 14th of September and hope they will even keep their 30 day promise.
Best regards,
The MiWay Team
Best regards,
The MiWay Team