third party claim

i have an open third party claim with miway insurance, for over a month now, everytime i ask for any feedback all im being told is that they are waiting for their clients claim to be settled before mine is attended to. as per their client and his assessor, his claim has been settled last week friday. this accident happened a little over a moth ago and has caused major damage to my property which has now become a security threat for my family as we have had multiple burglary attempts and an attempted hijacking due to my main security gate and wall which is a load bearing retaining wall being comprised. everytime i mail or call them i seem to be getting the same response................ miway only cares for their client even though he was in the wrong. i would like to know that in the interim if something happens at my property to my family or property is miway going to be responsible!!!!!!!!

very very poor service from such a big reputable insurance company, i am very dissapointed and hope to never deal with miway in the future!!!!!!!!!