Third party claim

<p>I was involved in a car accident during May this year with a MiWay client. After the accident we immediately went to the police station to report the incident. We are in august today and everytime I call to do a follow up on the claim its either the person handling the file is not available, or they are waiting for as*****t report then its in for mangagement authorisation then back to waiting for assesment report. My concern is that this has been going on for a while and unless I make the call for follow up no one is bothered to update me even when I request update., so how long should I wait or what more invwestigation needs to be done on a simple accident that occured during broad daylight and was reported immediately to the police.</p>