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nombulelo G
1 reviews | Active since Dec 2021
07 Feb 2024, 13:43
Third party claim
One of the client of MiWay bumped into my car on the 16 January 2024. He told me he has the insurance to fix my car (MiWay) then he took my details and do the claim, he told me to call the insurance as I am the third party, I did as he said I called and submitted my claim that as the 18 Jan, The response said wait until 7 working days(Leeann Moodley) I waited the 7 days and they told me to wait till 10 working day which I did, Even today I haven’t received any feedback from the insurance.
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Replies (2)
MiWay Insurance's replyOfficial
07 Feb 2024, 13:44It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply07 Feb 2024, 13:44
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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nombulelo G's updateReviewer Update
07 Feb 2024, 15:27Good day, Your emails below refers. Kindly be advised that we have received our assessor’s report. This claim has now been referred to management with an offer for review and approval. It may take between 5-7 working days for management to respond. We will inform you once feedback is received. Now they adding another 7 days on top of 14 days waiting hybooo I need my car. Please do something I waited too long
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nombulelo G's update07 Feb 2024, 15:27
Reviewer Update
Good day, Your emails below refers. Kindly be advised that we have received our assessor’s report. This claim has now been referred to management with an offer for review and approval. It may take between 5-7 working days for management to respond. We will inform you once feedback is received. Now they adding another 7 days on top of 14 days waiting hybooo I need my car. Please do something I waited too long