LM
Legal M

1 reviews | Active since Nov 2016

29 Mar 2019, 13:48

Think twice or just don't even think about joining MiWay

Unbelievably bad service! I received such poor feedback and service on a very simple claim.

So my car was towed, immediately after received alarming situation or rather incident and my battery was exhausted minutes after I confirmed that that the towing had arrived.

However, to my surprise 2 days later I received a call that the claim had been closed without them following up or finding out where the car is and if all is well since my last communication with them. I wanted to hire a car, unfortunately I was told that I could NOT hire a car since the claim had been closed.

I forgot to mention the surprise I received with regards to the kms covered by MiWay (20km to and from) and the rest you pay yourself and it was not stated on my policy nor explained to me prior.

I would NEVER recommend MiWay to any other person. I regret joining MiWay and I am currently opting for better services, because at the end of the day I do not think they will be able to assist anyway.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply29 Mar 2019, 14:02
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team
LM
Legal M's update29 Mar 2019, 16:12
Reviewer Update
I received a call from one of your consultants who failed to know or explain how MiWay provides you with a hired car and
MiWay Insurance
MiWay Insurance's reply02 Apr 2019, 16:11
Official
We believe that Busi has since been in touch to give you feedback. Please let us know should you need any further assistance.

Best regards,
The MiWay Team