LF
Lerato F

1 reviews | Active since May 2017

29 May 2017, 10:12

******* with Pathetic Service

<p>Miway ******* of NOTE. I have been a client of this ridiculous company for 9years and the treatment they provide is shockingly revolting. Our premiums increased by close to 57% in a period of 3 months and no one bothered to even inform us and explain the reason for the changes. I have requested for cancellation of the policy on the 20th and Thabiso is still trying to find a way to save the policy, another debit order that I clearly requested to be held until this is resolved was processed. An *********** Ntokozo who could not forget to remind me that she was a Senior consultant – but lacks the quality of one had the decency to tell me that I should not be emotional. I have every right to be emotional when I am being inconvenienced and infuriated by a bunch of people who think they can just collect any amount they feel like collecting from my bank account. We had an agreement and the amount projected as my instalment is not the amount we agreed on. </p> <p> </p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply29 May 2017, 10:34
Official

Thanks for bringing this to our attention. We will look in to this and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 May 2017, 10:19
Official

We’re so sorry for upsetting you, and we assure you that it is never our intention to do so. We hereby confirm that we will refund you as discussed with Nox. We’re sorry that you’ve decided to cancel your policy with us. Please feel free to give us a call if there's anything else we can help with.

Best regards,
The MiWay Team