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ja.smith ja.smith

1 reviews | Active since Mar 2017

13 Mar 2017, 09:38

They will assist as needed until you find a better deal elsewhere

<p>I have now been struggling to have. Premium refunded for two weeks. Now that it is in the closing stages after constant calls and emailing head of Client service the amount is incorrect. This has been possibly the most frustrating experience. On the call they will tell you ine thing but do another. I would honestly not want a single thing to do with Miway or any of it's affiliates. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply13 Mar 2017, 10:04
Official

We are really sorry to hear that you feel let down. We will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Mar 2017, 16:21
Official

Your feedback means so much to us and we need to apologise for the inconvenience this has caused you James. We are happy to report that the error has been rectified and we will be refunding you for the incorrect amount we charged you. Thanks for giving Douglas the chance to step in and assist you.

Again, we really do apologise. Please feel free to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team