KM
Khanyi M

1 reviews | Active since Nov 2016

07 Jun 2018, 09:33

They get a ! 0 out of 10...Dismal failure to resolve my issue since March 2018 and it's June 2018 now

They get a ! 0 out of 10...Dismal failure to resolve my issue,I'm VERY unhappy with the service i'm receiving. It’s June 2018 and I have a pending unresolved issue since March 2018, when I call in I’m being tossed from consultant to consultant!! Their service provider damaged my car ,broke my bonnet lever while performing a battery assist,I cannot not open the car when at filling stations to fill water or oil...This will lead to further damage to my car as I cant pour water or oil...I have called Them numerous times and i'm moved from desk to desk and no one is resolving this issue Close to cancelling my policy since I am not being taken seriously?

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Jun 2018, 09:36
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply20 Jun 2018, 08:40
Official

We unconditionally apologise for any inconvenience you have experienced as the result of this. Thanks for giving Tebogo an opportunity to step in and assist and confirm the when the repairs of your vehicle will take place.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Kind regards,
The MiWay Team