THEY DONT PAY CLAIMS, ALL THEY DO IS TAKE YOUR MONEY AND COME UP WITH REDICULOUS EXCUSES TO UNDERPAY YOU

Our truck had an accident on the 25th of September and we opened a claim. Today its a full month and they have not settled our claim. They are coming with all kinds of excuses to under pay us which is ridiculous. They introduce values and rules that were never explained to us nor are they on the Policy document. The consultants don't have information and they cant answer your questions. No supervisor is willing to take charge a resolve the queries. They are always busy and they promise to call back and they never call. An 8 tonne truck was involved in an accident and they decide to write it off. The retails value as specified on the Policy document is around R300 000 but they want to pay us R64 000 and if you choose to buy back they want to pay us about R20 000 for an 8 tonne commercial truck. That is how ridiculous they are. They also don't want to pay us accessories that are on the truck which we insured for a value of R200 000 3 months ago. No-one seems to know how much they should pay us and they were silent about our accessories until we had to demand them to pay us for the accessories. Its now one week and they are still working our how much they should pay out on accessories that we insured 3 months ago for R200k. They even need actuaries to tell then how much they should pay us for that. Further to that they don't want to pay us for our accessories if we decide to buy back the truck which was not explained to us at the inception of the contract and neither is that documented in the policy document. They just come with their own profit making rules to under pay you and profit themselves at your expense. We pay premiums of R25 000 per month and around R300 000 per annum but they dont care or bother that our truck has been off the road for a full month. They still need their full payment. Our trucks makes us R100 000 per week and its now four weeks meaning we have lost R400 000 and they just don't care about our financial losses. All they want is their premiums. This is the horror we are facing with this insurance company. They don't have business ethics at all, they just operate like a ****a Shop. We are left with no option other than to escalate our query to the Insurance ombudsman