mL
mark L

1 reviews | Active since Jan 2017

19 Jan 2017, 14:40

They did it NOT miway

<p>claim x1 (814015)</p> <p>claim x2 (814020)</p> <p>i lodge two claims x2 on 17/01/2017 and i follow up with the claims administrator Lerato Motsamai where i left several messages on her land line ********** 353 (direct line) to inform me what is the progess or what is their stance on the claim?, but no avail from her till up to now.</p> <p>this is not the first time i have to experience this kind of service from them, why do we have to go first to a social media platform and rise our voices??????</p> <p>we are still without cell phone (we have to resort loan phones from somewhere else)</p> <p>i need to understand why are we paying premiums towards them if they are nor seriuos about there clients.</p> <p>Mark Lamont</p> <p> ********** 076</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply19 Jan 2017, 15:37
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply20 Jan 2017, 14:20
Official

Thanks for the note!

Lerato has since been in touch to discuss your concerns, she explained the claims process in more detail, and informed you what to expect moving forward. Please let us know if you have any further queries!


Kind regards,
The MiWay Team