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Alvira B

1 reviews | Active since Oct 2015

15 Sept 2017, 15:44

They are the worst to claim with

They are quick to approve a claim but the terms following and their Third parties (Panel beaters FREEWAY AUTO BODY ) their customer service sucks > What was presented when i opened the policy was different story then what i have to go through now .I had to call the panel beaters on my time to follow up daily for a whole week ,eventually today after 6 days they got the spares which is also not original parts which was not mentioned to me by the adviser when i opened the policy .Now that i can take the car in they tell me they don't hire cars out from Avis on a Thursday and Friday as Avis caters only for the Airport people .Why am i paying Miway then . Lastly i drive a polo vivo which i am comfortable in ,now they tell me they can give me a car in group A which is the smallest cars ever and my family is like 4 extra people so they need to squeeze themselves in this car .None of this bull**** was mentioned when i signed up with them .They are the 1st company that i actually claim at, as a stupid driver drove in me from behind , but let me tell you they are the worst in my experience to do business with .I can rather pay more somewhere else and get better customer service from them then to go to these cheap Insurance companies .As i am writing this letter a consultant promised me at Miway that Avis would call me an hour ago but i am still waiting .Be careful who takes care of your possessions and what service will you get from them if a accident should happen . I am very disappointed in the way they handle their claims .Very Unprofessional.

0
Replies (8)
MiWay Insurance
MiWay Insurance's reply15 Sept 2017, 16:01
Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Sept 2017, 12:49
Official

Please accept our sincere apology for any hassles you’ve experienced Alvira!

Letlhoana has since been in touch to discuss your concerns in more detail. We urge you to give him a call should you need help with anything else.

Kind regards,
The MiWay Team

AB
Alvira B's update09 Jan 2018, 15:08
Reviewer Update
Good day Please note that i have made a query regarding my vehicle on the 30/11/2017 up until today no response . Does it take so long for an Insurance company to respond to a claim that i am still paying for Hi All , In the attached image you can see the Vivo there at the scene of the accident ,and I don’t see on the report that it was ordered . This is unacceptable and I will take it further . Hope to hear soon from you regarding my badge for now . Kind regards Alvira Baker | Centre of Continuous Improvement | Linked Investments (AIMS) | Wealth and Investment Management Office: +27 (0)11 ********** I ********** | ********** I Email: ********** Address: Barclays Towers North Campus | 4th Floor | 180 Commissioner Street | Johannesburg | 2001 From: Baker, Alvira: Absa Sent: Thursday, November 30, 2017 9:55 AM To: 'Mmabatho Mooketsi'; AdvDocs; Letlhoana ****edi Cc: 'FARHANA ' Subject: FW: C880315 MiWay Repair Update Good day , Please note that I am not getting any joy out of your panel beaters . Can you please liaise with them as I am paying Miway to intervene ,when I don’t get any respond from them . BY19RVGP Kind regards Alvira Baker | Centre of Continuous Improvement | Linked Investments (AIMS) | Wealth and Investment Management Office: +27 (0)11 ********** I ********** | ********** I Email: ********** Address: Barclays Towers North Campus | 4th Floor | 180 Commissioner Street | Johannesburg | 2001 From: Baker, Alvira: Absa Sent: Tuesday, November 14, 2017 7:41 AM To: 'FARHANA'; ********** Subject: RE: C880315 MiWay Repair Update Good day Farhana , Hope you are well . Just recently I noticed that on the back of my vehicle there is some things missing “ Vivo “ is not there was this not supposed to have been replaced From: FARHANA ********** Sent: Monday, September 18, 2017 11:33 AM To: ********** Cc: Baker, Alvira: Absa Subject: FW: C880315 MiWay Repair Update Good Day. Please see email below. Parts have arrived. Please arrange for courtesy vehicle. Thank you and regards. ___________________________________ Farhana Jamal Service Advisor FREEWAY AUTOBODY CERTIFIED COLLISION CENTRE ********** ANY MAKE, ANY MODEL, ANY REPAIR From: FARHANA ********** Sent: 15 September 2017 04:43 PM To: ********** Cc: 'Sylvia G*****' Subject: C880315 MiWay Repair Update Good Day. Tried calling, cant get through. Please be advised that we have received parts for Ms Sylvia de Vos. Please arrange courtesy vehicle as we have booked the client in for Monday 18/09/2017. Thank you and kind regards ___________________________________ Farhana Jamal Service Advisor FREEWAY AUTOBODY CERTIFIED COLLISION CENTRE ********** ANY MAKE, ANY MODEL, ANY REPAIR From: Sylvia G***** ********** Sent: 15 September 2017 03:06 PM To: FARHANA Subject: Re: FW: C880315 MiWay Repair Update Hi herewith her details thanks! ********** 839 or ********** thanks Sylvia On Friday, September 15, 2017 2:41 PM, FARHANA ********** wrote: Hi. Apologies. Do you perhaps have her direct line so I can contact her. We were closed between 12 and 2 pm. regards ___________________________________ Farhana Jamal Service Advisor FREEWAY AUTOBODY CERTIFIED COLLISION CENTRE ********** ANY MAKE, ANY MODEL, ANY REPAIR From: Sylviacg***** ********** Sent: 15 September 2017 01:21 PM To: FARHANA Subject: RE: FW: C880315 MiWay Repair Update Good day Bridget from miway is trying to contact you to confirm that my car can come in on Monday in order for her to approve the car rental for me. She is struggling to get through on your number is there something wrong with your line? Thanks Sylvia De Vos Sent from my Sony Xperia™ smartphone ---- FARHANA wrote ---- Good Day. I trust you are well. Most of parts have been received. We still awaiting 4 more items. Grille bracket (back order 22/09/2017) Radiator grille panel Condenser Radiator. As soon as they arrive we will let you know. ___________________________________ Farhana Jamal Service Advisor FREEWAY AUTOBODY CERTIFIED COLLISION CENTRE ********** ANY MAKE, ANY MODEL, ANY REPAIR From: DENZIL ********** Sent: 07 September 2017 03:28 PM To: ********** 'FARHANA' Subject: FW: C880315 MiWay Repair Update From: Sylvia G***** ********** Sent: 07 September 2017 02:16 PM To: ********** Subject: Fw: C880315 MiWay Repair Update Good day Any news on the parts for my car? thanks Sylvia de Vos On Thursday, September 7, 2017 9:59 AM, ********** ********** wrote: Dear Sylvia Policy number: ********** 4 Claim number: C880315 FREEWAY TOYOTA AUTOBODY has ordered the parts for your HONDA-CIVIC 1.8 VXi-2007-FLT164FS, FLT164FS. As soon as all of the necessary parts for your vehicle have been received then the repair process can start. Should you have any questions, please don't hesitate to contact FREEWAY TOYOTA AUTOBODY on ********** 200 or ********** Kind regards, The MiWay Team #insurancefreedom www.miway.co.za MiWay Insurance Limited is an Authorised Financial Services Provider (Licence number:33970). MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. An Authorised Financial Services Provider (Licence No: 33970) Board of directors. View our email disclaimer, alternatively send a blank e-mail to ********** » Help the environment - please don't print this email unless you really need to!
MiWay Insurance
MiWay Insurance's reply09 Jan 2018, 16:07
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Jan 2018, 16:02
Official

Please accept our sincere apology for the let-down on your claim Alvira!

Letlhoana has since been in touch to discuss your concerns. He’s also explained what to expect moving forward. Please give him a call should you need anything else in the interim.

Kind regards,
The MiWay Team

AB
Alvira B's update02 Mar 2018, 08:51
Reviewer Update
Good day , Its almost 2 Months ago and i still didnt get call from your panelbeaters . I think i have to consider taking my insurrance somewhere else as this is not customer support at all
MiWay Insurance
MiWay Insurance's reply02 Mar 2018, 09:57
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Mar 2018, 13:15
Official

We are so sorry for the delays with the repairs to your car. We believe that Letlhoana has since given you a call to discuss your concerns with you. He is in the process of following up with our Service Provider, and will keep you in the loop moving forward.

Please don’t hesitate to give us a call should you need anything else in the interim.

Kind regards,
The MiWay Team