They are not with their clients in times of need instead they torture them

Never thought I'd need a lawyer to help me out with my claim. After being involved in an accident, from a car hitting me from behind, it's been a struggle to submit my claim. To me and my son being interrogated over the phone about what happened. After explaining the incident to 5 consultants so far. Making us relive the traumatic event over and over again.As far as asking for the address of where my son is stay at university.The consent form is irrelevant and can only be understood by a lawyer.