There is nothing I can do

On the 6th of July 2018, I called in to update my policy as I had change my physical address. My premium was revised and went from R 799 to R1 200, which I then informed them that I can't afford the new premium. They the informed me that they would reduce it to R926 and I would have to pay an additional pro-rata amount of R178. I ten informed the consultant that I will be seeking quotations from other insurance companies as almost R1000 for car insurance is too much for me at this point in time. The response from the consultant was "Okay, there is nothing more that I can do".

I called back later that day to cancel my insurance and I was then assisted by Kea, who then tried her level best to get me a lower premium and make me stay. She successfully got my premium to about R690 which I am happy with and I did not cancel my insurance.

This morning, I woke up to find the R178 that was the pro-rata amount for the R926 premium amount taken out of my bank account. I called in to ask why the money was taken and if I can get my money back as my premium decreased and I got the response of "sorry the pro-rata amount was loaded into the banking system and there is nothing I can do".

I am honestly fed up of hearing there is nothing I can do.