******* then pester customers to come back.

First you rip your customers off with their claims, then you bother them with your SMS's as discussed in my last phone call with one of your agents. I don't want to do any business with your insurance company again. You cost me more than 10 000. Take my number off of your systems. Don't SMS me, don't call me! Maybe focus on not *********** your remaining customers and maybe you'd actually keep them. Otherwise keep taking your customers for a ride but I won't be one of them, not again.