1 reviews | Active since Mar 2017

23 Mar 2017, 13:44

Their Way or the High way ...

<p>I have been with Miway since 2015 and have been happy thus far, i missed payment and got a call plenty times and even a sms.</p> <p>However when i submitted a claim, i had 2 days to respond.</p> <p>So because i did not respond in 2 days with pictures, after stating that i am having phone problems, my claim was closed due to non compliance.</p> <p>Yet when a payment is missed, i get harrassed on when i will make payment yet a claim is my responsibility. I am appaulled by the level of service.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply23 Mar 2017, 13:56
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Mar 2017, 13:25
Official

We’re sorry to hear that you feel let down Karabo!

Sakhile has since confirmed that we’ve re-opened your claim and made arranged for your car to go to one of our service providers to do the assessment on the damages. Please give us a call if you need any further assistance in the interim.


Kind regards,
The MiWay Team