"THEIR"-WAY not miway

Is there are ZERO Rating? after paying miway for almost 10 years with ONE claim of R5000 - i was involved in a collation with 3rd party. As my so-called insurer, they couldn't do NOTHING and purely said (and I quote) "Sorry we will not call the other insurer" so i am now in the dark, left to my own in trying and fighting another insurer WJEN I HAVE INSURNACE !!!! aren't you supposed to stand up for me after paying you and you and taking my money for so long - still you demand a R5000 before LOOKING into my case - MiWay DOES NOT STAND FOR THEIR CLIENT - THEY STAND IN THE DISTANCE HIDING BEHIND SOMEONE ELSE FOR THEIR CLIENTS !!! Please take note of their name - it me a long time to notice it but its "THEIR"-WAY not miway - their way or the highway .....forget them - you WILL be wasting your money and time. Please would you change your slogan to "we DONT go out of our way, so that YOU live our LIES!" NO ONE employed my this company is willing to take accountability for their responsibility but will pass you on to the next person until to explain yourself in your sleep - if you ever do. DO NOT EXPECT THEM TO HELP YOU or STAND FOR YOU...just expect a debit order and a demand on excess.