LF
Lauren F

1 reviews | Active since Feb 2013

07 Jul 2023, 09:50

THEIR WAY

I was reversed into, I had to ask Miway if they wanted the guilty parties details to recover the R4700 excess I now have to pay plus claim damages?? I SERIOUSLY couldn’t afford this and had to take a 50th loan when I’m already drowning in debt and this was not my fault!! How were they planning on doing that without that or am I just expected to pay?? Last year my daughter drove into my gate and they wanted R9000 excess plus their panel beater quoted R15k to repair! I then just did it myself for R9000 at a REPUTABLE panel beater! Now they have declined my mirror that was damaged in this accident saying it wasn’t from then. I emailed them an additional photo showing how my mirror was practically in this woman’s bakkie and nobody bothered to respond! Not to mention that my car has been at the panel beater for two weeks now and I have absolutely NO transport!! I asked the panel beater to please check the bonnet because it is skew and I have just had it repaired and my tyre looks skew as well (meaning the wheel) he responded saying that if Miway walks in there and sees the state of my tyres they will deny my claim! Deny it for smooth tyres? How did that cause someone to reverse into me?? If I didn’t pay this premium every month plus huge excess then I could afford new tyres!!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Jul 2023, 09:52
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team