Their claiming process is sufficient and easy with approvals, but once you claim they escalate the premiums very high

Their claiming process is sufficient and easy with approvals, but once you claim they escalate the premiums very high. Further on, I still have an outstanding matter with miway regarding the service provider (rivonia renew it) providing bad service. The agents that I dealt with today ( 1 July 2024) I will rate them 4/5.