JH
Johan H

1 reviews | Active since Jan 2013

08 Mar 2016, 11:28

Theft and ***** with insurance premium

I recently cancelled my insurance with Miway. There was a 30 day cancellation period. As I cancelled late I had to pay pro rata premiums for close to 8 days. The phone operator confirmed this to me and I was OK with it.<br> <br> I requisted written confirmation that the agreement was cancelled. The operater indicated that it would be transmitted to me. This never happened and in fact an updated policy schedule was sent to me with an increase in premiums!<br> <br> At the end of the month Miway stole from me by deducting a full monthly premium. I suspect that they will try to ***** another premium (increased) this month. I never updated my schedule. I just cancelled. They are busy with *****.<br> <br> I just want them to repay me and cancel my agreement and never ***** my premium again

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Mar 2016, 14:25
Official
Hello gertjie8875,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! We have since been in touch to arrange a refund for the incorrect funds collected.

We're sorry to hear that you've since decided to cancel your policy with us and we urge you to give us a call if there's anything else we're able to help with.