The worst third party claim process I’ve experienced

I was in an accident on the 20th of November 2024 and I logged a Third party claim with Miway Insurance on the 18th of December 2024 and again on the 8th of January 2025 but my car has not been repaired to date. I have been trying to follow up daily with Leeann Moodley and am continuously told that they are waiting for Management’s approval. Its been 6 weeks since the last claim and I have lost patience. Dealing with Miway as a third party has been rather exhausting, yet the claim to provide an easy speedy process. I have had enough.