The worst service I have ever received from a service provider

<p>On the 5th of June my brother was involved in an accident of the car which I am the insurance holder for.The accident was reported the same day and a tow truck was sent to tow the car. On the 6th of June I called the insurance to now have everything logged and I was told by a gentlemen Philip that the turn around time for MiWay to send me a claim number and have the car assessed I then aranged for a courtesy vehicle and i was notified by the very same gentleman that should there be a delay from MiWay in assessing or repairing the car they will extend my duration of the car rental without any extra costs to me. I called MiWay again in 5 days and they had still not sent an assessor, an assessor was only sent 21days later and approval for repairs was sent 28days later. I called the panelbeaters on the 4th of July and they notified me that it wil take three weeks to repair the car. MiWay then has the audacity to send me an sms that I need to return the car on the 6th July and if I want to keep it, it will be at an extra cost to me. I have been calling them and sent emails without any response. This morning when I called at 9am I was promisef that an acting manager by the name of Kifilwe will call me back its over two hours later and i haven't heard a thing.</p> <p> </p> <p>It is amazing how insurance companies gladly take our money in the name of being "covered" but when it is time for them to pay out they drag their feet.</p> <p> </p> <p>This is not the first time I have had such a terrible service from MiWay, I must say of all insurers I have been with they take the crown for being the worst. If I hadto rate them I would give them a minus ten </p>