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Nikita S

1 reviews | Active since May 2016

17 May 2016, 10:06

The worst Service experienced when dealing with a deceased family member

<p>On the 07th of May 2016 my sister Stephanie Sewpershad had passed away in a motor vehicle accident. Mi Way was informed of the death and approved for the vehicle to be taken away. Since then the feedback and handling of the affairs has been an unpleasant encounter, as they were only interested in someone taking over the policy. Furthermore they have sent emails addressed to the deceased which is not only insensitive to what happened but also shows no sympathy or empathy to the family during this time. I had spoken to a consultant today requesting an email and still have not received it. There are still valuables in the vehicle but they have not given us an address or contact number. The emails that was sent was given no response whatsoever. They truly have no consideration or knowledge on how to deal with matters of this sort.</p>

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