The worst service ever! Vehicle still not covered due to poor customer service

This is the worst customer service experienced ever!!!Long story short... MiWay has deducted two premiums for vehicle insurance however vehicle is still not covered due to their sloppy customer service. Signed up for cover and was then referred to Tracker for a device to be fitted, at no point was it ever made clear that the device had to be a specific MiWay device, till this day no one takes responsibility or has fixed the issues, instead premiums were deducted twice. Contacted their custom service department and till this day no one has called back it’s been over a week. Utter discuss! Not sure if this is the type of service MiWay gives foreign customers. The worst ever!!!!!!