The worst service ever

I have received the worst service ever from Miway, I logged a claim on the 27th August 2021...after that not even one call was made to me to explain the process and inform me about the process or about any additional information that might be needed

I have been calling every second day asking for the person handling my claim to call me back.

Today I got a call that there is information missing and that is 3 weeks later... I complain to the guy who called me about the pathetic service that I'm receiving and he told me that the claim will be finalised today... I then asked what was the valuation of the car.

He then ask me if I was not told by the person handling my claim, which is of course clear that she did not... The gentleman gave me the figure that they are going to pay of which I then questioned how did they arrived at that value and where is my shortfall cover that is supposed to cover the difference... He instead hanged up on me.