THE WORST SERVICE EVER

<p>My vehicle was ****** outside my yard on the 25th of June, it was recovered by Matrix on the very same day but unfortunately it had been stripped already...i lodged a claim with Nomfanelo Ngwenya of MiWay on the 27th of June to this day she has been no help to me whatsover she never ever responds to my claims when i call her direct line she never answers i spoke to Lindy Ndlovu he tried to help and even told me which documents i needed to send which Nomfanelo failed to do on many occassions as my claims handler. After Lindy and a couple of other people sent her internal emails to call me would be the only time she got in contact with me unless i phone their ********** 464 no: where i got ahold of her by luck...She then told me my car was a write-off i sent her my documents which i had sent already to ********** why they were not attached beats me. on Friday the 8th they asked me to get a settlement letter from my bank of which i did and it amounted to 79407.80 five working days later this advisor had not settled my claim she then told me to get another settlement letter from my bank with the amount of 91764.44 she then told me that she's waiting for an activation letter from matrix for about 3days after numerous attemps to get ahold of her she told me i should try getting that letter from my side of which i couldn't because in all the times i've called her i was using my cellphone i sent her emails asking what the update was with no response from her i called her and told her i'm going to HelloPeter because of her poor service she told me to go right ahead and then 5 minutes later she calls me to tell me that even if the amount was settled before it expired there were still not going to pay it in full because of previous damages of 2500 on the car i am livid because she had this information all this time but didnn't bother telling me even before i got irate....I AM LIVID with MiWay or this advisor to be specific i need answers this has been going on fro far to long.</p>