The WORST client service in the world!

<p>I have phoned MiWay on 22 June to have my policy reviewed. The call centre agent promised to phone me back "before 5 pm" that same day, because he first had to speak to a supervisor. He never phoned me back that day, and only called after I had lodged a complaint, explaining that they were so busy the previous day that he could not call me. He then continued by saying that he spoke to his supervisor and that Miway can adjust my monthly premium to R473.46, which I accepted. However, when I received my new/updated policy document, the amount was R661.85 (I also asked for the shortfall to be excluded, which it was not). I phoned Miway on 28 June regarding this, and the agent that I spoke to told me that there were no changes made to my policy and that there were no record of the amount of R473.46. She then also promised to consult a supervisor to get to the bottom of the matter and call me back. It has been more than a week now, still no phone call and nothing has been sorted out.</p>