The story about how MiWay insist on frustrating their Black Clients was indeed true

I have been a loyal customer for the past 7 years, I have never claimed. Yesterday, I was involved in a accident and I called MiWay to report it. To say the least, I am utterly disgusted by the way my claim has been handled so far. for two long days I'm still waiting the appointed towing company to tow the truck for assessment. when the towing company finally decides to show up, I will have to wait another 2-3 days before the assessment report is sent to MiWay, then another 2-3 working days before the claim can be approved or declined, only then can I access the car hire facility that is included in my schedule, that's more than a week of having no transport. The story that made headlines last year about how MiWAY treats claims from Black people was indeed true. if it was a White person, they would be close to finalising the claim by now.