The short end off the rope after 4years

I was involved in an accident with my wifes car (loyal customer) in several occasions they either debited her account late and unfortunately with the accident they have not debited her account yet although she phoned prior the accident trying to get details as to the banking details to make payment. Now 2 weeks after the accident they are still looking for grounds not to pay out yet the written off car has been sold or standing at a SMD yard not of our knowledge but we have recieved an sms stating the car has been sold. Today a lady phoned claiming there is no calls made that she was trying to make arrangements for payment . My wife inturn is still sitting with all their money in her account waiting for them to debit. Her phone is flooded with sms's that pay out is due to her . What is the delay is the claim going to pay out as we have made arrangements for our legal representative to take over the matter to the ombudsmen. If the matter is not resolved by end of business Friday we have no alternative but to go to court . This has been an emotional period for my wife as well as for me the driver that is recovering from the ordeal . Is this the service you get for being loyal for 4 years with a company. Change the company name please to Yourway. We are being interrogated as if I was trying to **** myself by rolling the car . I hope your legal team is ready cause im no longer going to stress as my team is ready to take it to court