JT
Joy T
1 reviews | Active since Oct 2011
03 Aug 2022, 17:51
The service from all...
The service from all parties I have been in contact with, but I have still not been able to get into my app and a call was logged and highly disappointed that due to a change in my policy that my premium has more than doubled
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
04 Aug 2022, 08:05We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply04 Aug 2022, 08:05
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
05 Aug 2022, 14:19Update: Our team has advised that you have been assisted. We apologise for the inconvenience caused. Please don't hesitate to contact us should you need any further assistance.
Best Regards,
The MiWay Team
Best Regards,
The MiWay Team
Best regards,
MiWay Insurance's reply05 Aug 2022, 14:19
Official
Update: Our team has advised that you have been assisted. We apologise for the inconvenience caused. Please don't hesitate to contact us should you need any further assistance.
Best Regards,
The MiWay Team
Best Regards,
The MiWay Team
Best regards,
JT
Joy T's updateReviewer Update
06 Aug 2022, 08:37Hi I'm extremely upset, Miway had the audacity to debit my account after I cancelled my policy with them, I specifically stated that I do not want to increase my premium and no pro-rata was to be deducted as I did not have the funds for an unplanned R500 to be deducted and Bongi confirmed that this will not happen. The debit was declined due to insuffucient funds and now I will have a negative reflection on my ITC and I'm charged for the fee. I would like an explanation, my ITC to be reported that the debit was an error and the fee reversed.
JT
Joy T's update06 Aug 2022, 08:37
Reviewer Update
Hi I'm extremely upset, Miway had the audacity to debit my account after I cancelled my policy with them, I specifically stated that I do not want to increase my premium and no pro-rata was to be deducted as I did not have the funds for an unplanned R500 to be deducted and Bongi confirmed that this will not happen. The debit was declined due to insuffucient funds and now I will have a negative reflection on my ITC and I'm charged for the fee. I would like an explanation, my ITC to be reported that the debit was an error and the fee reversed.