The poorest customer service received

C*** -The poorest customer service received around our solar and electric geyser claim which is still not finalized. We have been having multiple back and forth with MiWay around this since June 2020 to date. Claim was lodged on 18 June, they only came out on 24 June. We explicitly mentioned that water is very expensive and that this should be treated with utmost urgency, however this did not seem to bother MiWay in finalizing this matter. On the 27th July we notified Miway again that the geyser has burst again (we suspect that the initial plumbers assigned did not do a proper job hence the 2nd issue) We were then advised its a warranty issue, thus insurers do not get involved.( this was advised between the 28th and 29th) We have been doing follow ups with Miway every single day. Not once has any of the multiple consultants assigned called us to provide any any updates. They have appointed 3 different suppliers to this claim and to date the geyser is still gushing out water. I want to know from Miway who will be responsible for my water bill, why is there no sense of urgency app**** to resolving and closing this claim. Our neighbour is complaining about water that is running into her yard, who is going to responsibility if the water running from our leaking geyser damages anything in her yard? We have been advised by Deandre/Tumelo/Obakeng Baloyi that a manager would contact us to resolve this. To date, no manager has called. This is the most pathetic and horrific experience. I cannot and will not recommend Miway to any friends/family as there is NO customer service offered when it comes to claim stage. Its all smile and pleasantries when you are being sold the policy but when actual need for the policy comes into play, the client is left alone and NO ONE seems to care. We now have a motor vehicle claim C*** and i guess i should prepare myself for an even worse experience.

I am so disgusted!