IS
Itumeleng S

1 reviews | Active since Aug 2020

30 Apr 2024, 11:03

THE ORANGE I BOUGHT IS AN APPLE INSIDE

I have been sold a wrong product. I had only one successful claim with a R1000 access for a windscreen. Fridays accident i had to run behind the insurance for every update. Finally my car is assessed and I'm told damages are R17 000 and I'm covered from R20 000. Then i decide to go through my policy again. There's information captured incorrectly by them. Correcting that info increased my premium in the middle of a crises of being sold a wrong insurance. I since requested recordings of when i took my insurance I'm still waiting.

Why am i penalized for someone's fault? I obviously agree to insurance based on how ill be covered and the premium. Those two go together.

Section 52 of The CPA grants the courts authority to decide on fair and just conduct, as well as terms and conditions that can be regarded as being unfair to the consumer. Section 28 of Insurance contract Act applies if a relevant failure occurs in relation to a contract of general insurance, but does not apply if the insurer would have entered into the contract, for the same premium and on the same terms and conditions, even if the failure had not occurred.

One of the most significant reforms introduced by the Insurance Contracts Act is section 54 which alters the remedies available to the insurer if, after the policy is entered into, the insured breaches a term of the policy.

Section 19 A party to a contract whose consent was caused by ***** or misrepresentation, may, if he thinks fit, insist that the contract shall be performed, and that he shall be put in the position in which he would have been if the representations made had been true. I don't want to quote the whole Act but wanted to highlight a few sections on it. I am just waiting for their recordings then will take it from there. Better Business Bureau (BBB) ,Ombudsman and consumer Act is there for people like me

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Replies (5)
MiWay Insurance
MiWay Insurance's reply30 Apr 2024, 11:04
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
IS
Itumeleng S's update30 Apr 2024, 13:46
Reviewer Update
Still waiting
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Itumeleng S's update02 May 2024, 10:55
Reviewer Update
I have received recordings.
May i get a call from a senior that has listened to the recording. Checked my claim and is able to make decisions.....................................PLEASE.

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Itumeleng S's update02 May 2024, 19:32
Reviewer Update
Still waiting

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Itumeleng S's update17 May 2024, 04:36
Reviewer Update
Any insurance that can beat what MiWay is offering please call me.