The "no service" we are paying for.

Although very friendly employees who are the messengers, MiWay will do everything in their power to distort the truth about the reason our wooden floor has collapsed claiming poor workmanship and 'not levelling the cement underneath' (wooden floors have no cement underneath and are based on suspended beams) and then the 'deterioration of the beams over time). This is when there is clear evidence of water and damp coming in from underneath which caused the waterproofed beams and waterproofed shutterboard to be completely wet and moulded to the point where they have become brittle and then broke. They refuse to use assessors that won't lie about the cause of the damage. When you really need them for a major damage claim on home/building insurance they will make you go all the way up to the ombudsman. The assessors they are using must get paid to lie about the evidence because the reports coming back to us are laughingly inaccurate. Very disappointing. I guess it is every insurance company's worst nightmare to actually pay out a major claim caused by water damage which clients are religiously paying premiums for.