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Owen R

1 reviews | Active since Oct 2014

21 Apr 2015, 16:56

The most useless insurance when claiming!

The most useless insurance company that its own interest is billing the customer(me) without serving me!!!<br> <br> I have a pending claim since early 2014. I was told that I should perform the claims separately for an incident that had happened with each having excess amount.<br> I've been taken back and forth by different claims department representatives. In my view, the entire team is not fami**** with the systems that their department uses because they provide me with different versions of stories. Someone from claims department requested me to come to Midrand. On two occasions when I called in, I'm told that it was a mistake by the previous person who was helping me. The person looked at the wrong claim.<br> <br> I feel that MiWay is useless because they make you feel uselessly small when you claim. The claims department tries by all means to find a reason enough to not cover you in my view. Again, in my view

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Apr 2015, 13:37
Official
Hello lebereza,

Thanks for your comment and for giving us a chance to have a look at what happened!

Jacqueline has been in touch to address your concerns with you in more detail and to discuss the way forward. She'll await your documents and we sincerely apologise for any inconvenience you experienced!

Please don't hesitate to give her a call if you need any further assistance!

Kind regards,
The MiWay Team