The most HORRIBLE and FRUSTRATING Claim experience

What a horrible and frustrating claim experience with this insurance company 😖 Your client service is the worst and I regret joining your company. Its been 4 weeks since I registered a claim with Miway and to this day the claim is still hanging, very unacceptable and unprofessional to say the least. I'm the one that has to make follow ups just to get updates 😠 You have assigned my claim to an assessor who has been very bias throughout the whole process, he's very adamant to proof that my partner(who was driving the car at the time) was driving under the influence and caused the accident (a tyre bust and you wrote my car off after vehicle assessment) He's been using underhand tactics to proof his theory of what happened just because it was a Saturday night. This person accused my partner of 1. Being drunk 2. Being chased by police who shot the tyre which caused the accident(tracker shows that he was driving way under the speed limit) 3. Bribing the police to not arrest him (because according to him he was drunk and South African Police can easily be brided), despite the fact that there was a witness there who did confirm that he was not drunk or "smelt of any alcohol" as your assessor put it. He also **** to my partner about information I gave him just to contradict what my partner was telling him(I have a recording as proof of his ********* ways and ************ tactics). This man went on to accuse my partner and his friend of *****ing my car when he was doing investigation to obtain information to support his theory , this led to the friend being fired from his job because of his accusations (there's witnesses) , legal action will definitely be taken against Miway. This morning, as per usual, when I make a follow up to get an update, I'm told the manager, Rhulani Baloyi, will contact me in a hour's time, which of cause he never did, the assessor was the one that called because he got an elert to call me, meaning he was not planning to update me 😒. I only find out today, from him, that he's out of the province so he can only continue with my case when he comes back (apparently he's been in North West for 2 weeks) Please explain to me what nonsense is this... So my claim is just sitting on a shelf, unattended for 2 whole weeks and not being prioritised because your assessor is out of town for whatever reason which was not communicated to me, he'll only attend to it Monday when he's back.. Really??? So I must wait for whenever you decide that I'm important enough for you to attend to my claim? Your very own assessor even mentioned that chances of my claim being approved are slim, again, because o of his bias theory.. And here I was thinking your assessments are ethical and fair, why is he assuming such when he still needs to present the case, with facts ??? Does he have that much power over Miway?? My car is sitting at your Salvage port, God knows if it's still in the same condition cause these ports of yours are not safe, they strip cars and ***** parts. I'm without a car for 4 weeks now and I also have to deal with your unprofessional service. I have to make alternative arrangements to move around because clearly I'm not valued as a client right. I'm still making payments to your company, my finance house and tracker, yet I do not have a car with me, or rather, my claim is not important enough to be concluded. I'm very disappointed and believe you me, I'm really trying to be as polite as I can. FIX THIS MESS Miway!