AA
Adriaan A

1 reviews | Active since Dec 2016

14 Dec 2016, 12:25

The most disgusting experience

<p>Sadly my brother passed away in a motor vehicle accident in April 2016, miway refused to entertain any claim.</p> <p>I was in this accident and was first hand a witness, I did not come out of this unscaved.</p> <p>Their inspector phoned me not even a week after the funeral so that they can find out what happened - this is considered very very inconsiderate.</p> <p>I phoned them to cancel my policy for this reason and different reasons as I got a better quote and hopefully a fresh start with the other insurance company.</p> <p> </p> <p>Pamela also company bashed the other insurance company by telling me to go and look on hellopeter, at the end of the day it is my decision and this bashing is seen as unhealthy business practice,</p> <p> </p> <p>BTW I did check and MiWay does not do well regarding claim pay outs, so please remind me what an insurance should be good at????</p> <p>Pamela from their cancellations department was also not the most understanding as I wanted to be rid of them once and for all, due to the fact that if I happen to pass away in a moving metal object they will also just shrug their shoulders and then my wife has to struggle with their incompetence and abruptness if that day should come.</p> <p> </p> <p>This Pamela had the worst attitude and still wanted their cancellation fee although I dont have this document, she has it on her side and demanded it must be paid, no wonder it is called MiWay cause everything just goes their way, the customer has no real say in any matter.</p> <p> </p> <p>I demanded to speak to the MD and she put me through with no real problem, this gives me the idea that the management also has this attitude as the staff are treating people this way.</p> <p> </p> <p>Nonetheless I dont have to pay you a cent and it is closed off,</p> <p> </p> <p>People need to know what you are really about.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Dec 2016, 12:39
Official

We are sorry to hear that you feel let down by the service you experienced. We will have a look into this and get someone to give you a call.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply14 Dec 2016, 15:43
Official

Thanks for your comments ! Mmapaseka has been in touch to discuss your concerns with you in more detail. Please don't hesitate to give us a call if there's anything else we can help with.

Best regards,
The MiWay Team

Best regards,